Responsible Gambling – Olympe Casino

Our commitment to safer play

Online gaming is, at its core, a form of entertainment. At Olympe Casino, we believe our responsibility does not end with offering a quality game catalogue and fair bonuses — it includes actively supporting every player's ability to maintain a healthy and controlled relationship with gambling. This page explains the tools available to you, the warning signs worth knowing, and the organisations in France that offer free, confidential support if you or someone close to you needs it.

Problem gambling can develop gradually and affect anyone, regardless of age, income or prior experience with gaming. It is not a reflection of weak willpower — it is a recognised behavioural condition that responds well to early intervention. Recognising the first signs and knowing where to turn are two of the most important steps a player can take. Everything described on this page is available to you directly, without judgment and without delay.

Tools available in your account

All of the following tools are accessible from your personal dashboard at any time. You do not need to be in difficulty to use them — many players set deposit limits or session reminders as a matter of routine, simply to maintain a clear picture of their activity. Any restriction you apply takes effect immediately. Increases to limits, where applicable, are subject to a mandatory cooling-off period before taking effect, giving you time to reconsider.

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Deposit limits

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is in place it applies immediately. Any request to raise a limit is subject to a mandatory waiting period before it comes into effect, providing a built-in buffer against impulsive decisions.

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Session time limits

Define a maximum session duration. When the time is reached, a notification is triggered and the session ends automatically. Time can pass quickly during a gaming session — this tool helps you stay aware of how long you have been playing without having to track it manually.

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Cooling-off period

A short-term pause that suspends access to gaming on your account for a chosen number of days or weeks. Your account remains open and your balance intact, but you cannot place bets during the cooling-off window. Useful if you feel you need a break without committing to a longer exclusion.

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Self-exclusion

For a longer or permanent break, self-exclusion suspends access to your account for a defined period or indefinitely. This measure takes effect immediately upon request and cannot be reversed before the chosen period expires. It is the strongest tool available and is treated as a priority by our support team.

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Session and activity history

Your full session history, deposit records and transaction log are available in your dashboard at all times. Reviewing this information periodically gives you an accurate picture of your real activity — not an impression of it — and is often the clearest way to identify whether your habits have shifted from where you intended them to be.

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Reality checks

Periodic on-screen reminders display the time elapsed during your current session. These prompts appear at intervals you can configure, keeping your sense of time grounded during play. Small reminders of this kind have a meaningful effect on session awareness without interrupting the gaming experience.

If you want to activate any of these tools and are having difficulty locating them in your account, or if you would like guidance on which option suits your situation, the customer support team is available in English and French via live chat and email. Requests related to responsible gambling, and in particular requests for self-exclusion, are handled as a priority and processed without delay. You are not required to justify your decision or provide a reason.

Recognising the warning signs

Problem gambling rarely announces itself clearly. It tends to develop gradually through patterns of behaviour that each seem minor in isolation, but become significant in combination or over time. The following signs are worth paying attention to in your own gaming habits or those of someone close to you:

Gambling to recover losses rather than for entertainment — sometimes called "chasing losses"
Spending more than you planned, or consistently exceeding your intended budget
Thinking about gambling frequently outside of playing sessions, or anticipating the next session with unusual intensity
Feeling irritable, restless or anxious when unable to play
Concealing the time or money spent gambling from friends or family
Neglecting work, family or social commitments because of time spent gambling
Borrowing money or selling possessions to fund gambling sessions
Continuing to gamble despite clear negative consequences in other areas of your life

Recognising one or more of these patterns does not mean the situation is irreversible — it means this is a good moment to act. Using the account tools described above is one step. Reaching out to a specialist organisation is another, and both are accessible right now without delay or cost.

Help resources for players in France

Several organisations in France provide free, confidential and non-judgmental support to people experiencing difficulties related to gambling. These services are open to players and to family members or friends who are concerned about someone close to them.

Joueurs Info Service

Freephone: 09 74 75 13 13 (free from landlines and mobiles in France). This service is operated by the Autorité Nationale des Jeux (ANJ), the French national gambling authority. Trained advisers are available Monday to Friday from 8:00 AM to 8:00 PM to listen, provide information and refer callers to appropriate local support. The service is entirely confidential and available at no cost.

Addictions France

A national network focused on the prevention of and support for all forms of addiction, including behavioural addictions such as problem gambling. Addictions France provides online consultations and referrals to local support structures across France. Further information is available at addictions-france.fr.

SOS Joueurs

An association dedicated to supporting problem gamblers and their families. SOS Joueurs offers telephone listening, peer support forums and group sessions. Contact and further details at sosjoueurs.fr.

Gamblers Anonymous France

A 12-step mutual aid programme for people who identify as having a gambling problem. Meetings are free, anonymous and available in numerous cities across France. Information on locations and meeting times is available at gamblers-anonymous.fr.

These organisations are entirely independent of Olympe Casino. We encourage any player who feels that gambling is having a negative impact on their life to contact one of these services without hesitation, regardless of whether they currently have an active account with us.

Protection of minors

Olympe Casino is strictly for players aged 18 and over. In France, 18 is the minimum legal age for participation in gambling of any kind. Age verification forms part of both the registration process and the KYC identity check that takes place before a player's first withdrawal. Any account found to belong to a minor is closed immediately, with deposits returned in accordance with applicable regulations.

If you share a computer, tablet or smartphone with anyone under 18, we strongly recommend logging out of your account after every session and not saving your login credentials on shared devices. Parental control software can be configured to block access to gambling websites from specific devices. Tools such as Net Nanny, Qustodio and the built-in parental controls available on Windows, macOS, iOS and Android can all be set to restrict access to online gaming content at the device level, independently of any controls the casino itself can offer.

If you suspect that a minor has accessed an online gambling account — on any platform — contact the operator directly and, if necessary, the relevant authorities. Protecting young people from exposure to gambling is a shared responsibility across the industry, and one we take seriously.